Privacy Policy

At Souq Al Emara, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping/billing address
  • Payment Information: Payment details are processed securely through third-party providers (we do not store your payment information)
  • Device Information: IP address, browser type, time zone, and cookies
  • Order Information: Products purchased, order history, and preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you regarding orders or inquiries
  • Improve our website and customer experience
  • Send updates, promotions, or marketing (only if you opt-in)
  • Prevent fraud and ensure security

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with:

  • Service Providers: Payment processors, shipping partners, and website hosting services
  • Legal Authorities: If required by law or to protect our rights

All third parties are required to handle your data securely.

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve functionality

You can choose to disable cookies through your browser settings.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, please contact us.

7. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us through our website or customer support channels.